Customer terms

DRAFT — requires professional review before launch. Customer terms Buildorb connects customers with independent service businesses in New Zealand. The accepted written quote specifies the work, price, GST treatment, timing and payment terms. Changes require written approval. Use your job message thread to ask questions, request changes, raise an issue or request cancellation. Cancellation charges and refunds must be assessed against the agreed scope, work completed and applicable rights. We collect contact details, service requests, uploaded documents and transaction records to operate the service. Relevant job information is shared with the assigned provider. Payments are handled by the configured payment provider. You can request access, correction or deletion through your account. Financial and dispute records may need to be retained. Contractors must provide accurate business and capability information, maintain applicable qualifications and insurance, protect customer information, and supply completion evidence. No work or payout is guaranteed. The owner must replace or approve this draft, provide the legal entity and contact details, and review privacy, cancellation, contractor, tax and consumer obligations before enabling public operation.